The first step will be to remove the domed ear tip. After doing this, you should see the old wax filter at the tip of the wire (a small white circle). Next, remove one of the sticks from the gray case. Using the side without the white wax filter, gently insert it into the old wax filter and pull to remove it. To insert the new filter, just turn the stick around and place the new filter into the receiver where the old one was. It may require a small amount of pressure to insert. Ensure the wax filter is flush with the edges and snugly fits in the receiver.
In this video, our founder Amy walks you through the steps of changing your wax filters.