If your hearing aids break or you lose them, please reach out to care@conchalabs.com.
If your hearing aids are not functioning properly, it may be solvable with maintenance, such as replacing the wax filters for example. Otherwise, we will be happy to go over your warranty coverage with you. Click here to read Concha's warranty policy.
Please note that lost or stolen hearing aids are not covered, but we can assist you with transferring your account to your new pair.